Shipping & Return Policy

International shipping 15-20 days to United State; 12-18 days to UK, DE, FR

19 Comments on “Shipping & Return Policy”

shlomosv1
2019-07-06 at am7:37

Hi,
I ordered your product two and a half weeks ago,checking tracking number result status
2019-07-02 11:52 “Not properly cast”
Do you know what that means?
Do you need take action for that ?

thanks
shlomo shabtay

Log in to Reply
GUTEMBERG
2019-07-05 at pm10:03

HI, excuseme i have a doubt, i live in mexico, do you send the products to mexico?

Log in to Reply
- EACHEN
  2019-07-08 at pm6:13
  
  Hi, yes, we can send to Mexico.
  
  Log in to Reply
onubunu
2019-05-17 at pm10:04

Please send me tracking number for order #1857

Log in to Reply
- EACHEN
  2019-05-18 at pm2:24
  
  Hi, dear Onubunu.
  This is your tracking link:https://t.17track.net/zh-cn#nums=LL254974323CN
  It is on the way now, maybe delivered next week.
  I checked that we had send the tracking number to your email: onubunu@hotmail.com on 5th May.
  Could you please check with it?
  
  Hope you have a nice day.
  
  Looky
  
  Log in to Reply
shlomo shabtay
2019-05-17 at am3:32

Hello, I have an order #1864 from 2019-05-03 which I do not have the tracking number can you send me it, i left you many mails without response
thank you

Log in to Reply
- EACHEN
  2019-05-17 at pm4:33
  
  Hello, I am sorry about that. This is your tracking link:https://t.17track.net/zh-cn#nums=LL255064964CN
  It is on the way now, maybe delivered next week.
  I checked that we had send the tracking number to your email: shlomosv1@gmail.com on 5th May.
  Could you please check with it?
  We don’t receive your email asking for this order, maybe you use another email.
  Hope you have a nice day.
  
  Looky
  
  Log in to Reply
angel_tigre
2019-05-01 at pm12:09

Hello, I have an order 1848 which I do not have the tracking number to be able to notify when my package enters my country, I could have it. Thank you

Log in to Reply
- EACHEN
  2019-05-05 at pm8:37
  
  Hello, your tracking number has been sent to your email box, please check. it is on the way now.
  
  Log in to Reply
Mario Bianchi
2019-04-26 at am11:43

Hi, what shipping companies are you using ?
Is there any way to choose DHL or Fedex during shopping cart checkout?

Thanks

Log in to Reply
- EACHEN
  2019-04-26 at am11:50
  
  hello, yes, if you want to ship by DHL or UPS, we will quote the extra shipping cost for you. Please contact support@eachen.cc
  We nomally use EMS/EUB Registered airmail for your order.
  
  Best Regards
  
  Log in to Reply
Enrique Rodriguez
2019-03-16 at am11:12

Hi, I´ve just placed an order for a camera, could you please send me the tracking number??

Thanks in Advance.

Log in to Reply
- EACHEN
  2019-03-16 at pm12:23
  
  Hi, thank you for your purchasing. Your order has been received, the tracking number will be OK and send to your email in 5 hours.
  Thank you again.
  
  Log in to Reply
  - enriquerod
    2019-03-22 at am10:13
    
    Thank you very much, I already have the tracking number, just another little thing, when I order I didn’t have an account in this site, now I’m registered however the order I made is not showed in my account, is there anything you could do to relate my order to my account, my account was generated with the same email that my order.
    
    Thanks in advance.
    
    Log in to Reply
    - EACHEN
      2019-03-25 at am11:55
      
      Hi Enriquerod,
      Thank you very much for your registered! I am sorry, the order on 16th March can not be related to your account now.
      We have send a invoice to you, hope it maybe helpful.
      
      Thank you again!
      
      Log in to Reply
Ali Alabduwani
2018-12-21 at pm6:54

Hello there’s tracking number

Log in to Reply
- EACHEN
  2018-12-25 at am10:44
  
  Hi, Sir,
  Thank you for you purchasing!
  This is the tracking number: RP137223715CN
  Please visit the tracking website: https://www.17track.net/zh-cn
  Best wishes for 2019 and Merry christmas!
  Looky.Xu
  
  Log in to Reply
Georgios Spiropoulos
2018-12-15 at am2:50

Where do you ship from?
china or europe warehouse?

Log in to Reply
- EACHEN
  2018-12-17 at am11:25
  
  We ship from China.
  
  Log in to Reply

Shipping & Return Policy

19 Comments on “Shipping & Return Policy”

Leave a comment Cancel reply